+61 2 9158 8734 routeprimegroup@gmail.com 12/400 George St, Sydney NSW 2000
Route Prime Group
Get a quote

+61 2 9158 8734

routeprimegroup@gmail.com

12/400 George St, Sydney NSW 2000

Contacts

Talk to a person,
not a ticket queue

Quotes, bookings, depot visits or a container that's gone quiet — the form below lands on a coordinator's desk, and the phone gets answered between 8am and 6pm Sydney time.

Send us the details

Request a quote or ask anything

Call us

+61 2 9158 8734
Mon–Fri, 8:00–18:00 AEST. Outside hours, leave a message — the night crew checks it.

Email

routeprimegroup@gmail.com
Quotes usually come back within two business hours.

Visit the depot

12/400 George St, Sydney NSW 2000
Reception on level 12 — dock access via the rear laneway.

After you hit send

What happens with your request

Within 2 hours

Coordinator picks it up

A real person reads the details — if anything's missing (dimensions, dates), they'll ask for exactly that, not a generic form back.

Same day

You get a number

One figure, GST included, valid for 30 days. If there's a cheaper option — different day, different lane — we say so in the same email.

You decide

Book or don't

Reply "yes" and the pickup gets scheduled. No deposit for standard freight, no pressure follow-ups. The quote just sits there.

Find us

Ten minutes from Port Botany

Head office sits on George Street, with the warehouse and dock in Mascot — close enough to the port that customs holds rarely cost us a day.

  • Dock access: rear laneway, clear signage
  • Visitor parking on-site for client meetings
  • Receiving hours: Mon–Fri 8:00–16:30
Open in Google Maps
George Street office entrance, Route Prime receptionReception, level 12
Mascot depot dock with a truck backed inMascot dock, rear laneway
Client meeting area overlooking the warehouse floorWhere depot visits happen

Office hours

Mon–Fri 8:00–18:00 AEST · Dock 8:00–16:30

Night linehaul

Trucks depart 20:00–23:00 — urgent freight can still make tonight's run.

Something stuck?

Container flagged or delivery overdue — call first, email second. It jumps the queue.

Kate Sullivan at the Route Prime coordination desk
Who picks up

Your email lands with Kate

Not a shared inbox, not a bot — every form submission goes to the coordination desk, and Kate or her backup reads it the same morning. Complicated jobs get handed straight to Dmytro.

Kate Sullivan — the coordinator answering your email Kate Sullivan Reads every request first
Dmytro Mezentsev — takes the tricky jobs himself Dmytro Mezentsev Handles the unusual freight
Before you write

Quick answers

Two of these cover half the emails we get.

What the freight is, roughly how heavy, dimensions if it's awkward, and the pickup/delivery suburbs or postcodes. A date helps. That's genuinely all.

Same-day metro runs need to be booked by 12pm. Interstate is tomorrow at the earliest — tonight's trucks are usually already full by lunch.

The office is Monday to Friday. Weekend email gets triaged Sunday night, so urgent stuff lands first in the Monday queue either way.

Same email — routeprimegroup@gmail.com. Commercial invoices and packing lists for customs clearance go straight to our broker's desk.
Don't overthink it

The fastest way is
the form above

Two minutes of details beats three phone calls of back-and-forth. We'll take it from there.

Check pricing first Meet the team