Legal information,
company details & GDPR
Who we are legally, which rules apply to using this site and our services, and how the GDPR affects visitors from Europe. Effective 1 January 2026.
The legal bits, on one page
Route Prime Group Pty Ltd is a private company registered in New South Wales, Australia (ABN 74 612 905 318), operating from 12/400 George St, Sydney NSW 2000. The site and services are governed by Australian law — NSW jurisdiction for any disputes.
Below: the company registration details, the legal basis for the site, and the GDPR summary for anyone visiting from the EU or UK — because freight crosses borders and so do browsers.
At a glance
- Company: Route Prime Group Pty Ltd
- ABN 74 612 905 318, registered NSW
- Governing law: New South Wales
- GDPR handled per EU standard rules
Company and registration
Route Prime Group Pty Ltd trades as Route Prime Group. Director and owner: D. Mezentsev. Registered office: 12/400 George St, Sydney NSW 2000. Business hours: Monday to Friday, 8:00–18:00 AEST. All freight work is carried out under our standard terms — see the Terms of Service for what governs quotes, carriage and liability.
Use of this website
Content on this site — text, design, photography and the route maps — belongs to Route Prime Group. You're welcome to link to it; you're not welcome to republish it as your own. Pricing shown is indicative starting rates and a formal quote always takes precedence.
Liability
We work to the standard of a professional logistics operator under Australian Consumer Law. Nothing on this page limits a right you hold under the ACL — the page summarises terms, it doesn't try to take rights away. Goods in transit cover and its limits are described on each service page and confirmed in writing on every quote.
Disputes
First step is a conversation — call or email and most issues resolve in days. If it goes further, the jurisdiction is the courts of New South Wales, Australia.
GDPR, in plain terms
We're an Australian company and most clients are local, but the GDPR still applies to anyone in the EU or UK using this site. Here's the summary — the detail lives in our Privacy Policy, which covers what we collect, where it's stored and who can see it.
Your rights under GDPR
Access, rectification, erasure, restriction, portability and objection — the full set. Requests go to routeprimegroup@gmail.com and are answered within 30 days.
Data transfers
Data processed in Australia is handled under APP-equivalent safeguards. If we ever use processors outside those frameworks, it'll be listed in the privacy policy first.
Legal basis
Contract performance for quotes and jobs; legitimate interest for site analytics; consent for anything optional like marketing email.
Complaints
You can complain to us first — or to your local EU supervisory authority if you prefer. We'd obviously rather hear it directly and fix it.
Talk to us about this
Legal notices, GDPR requests or anything that smells official — send it to the address below and it lands with the director directly.
- Email: routeprimegroup@gmail.com — mark it "Privacy" so it skips the queue
- Phone: +61 2 9158 8734, Mon–Fri 8:00–18:00 AEST
- Post: Route Prime Group Pty Ltd, 12/400 George St, Sydney NSW 2000
George Street office
The inbox your request lands in
Paper trail, kept properlyLegal questions
Company and GDPR basics, answered.
Our other policies
Plain English, same as this one.
Now back to
moving freight
Policies are important — but a pallet that needs to be in Melbourne by Friday is more interesting. Send us the details.