Privacy Policy —
what we collect and why
How Route Prime Group handles personal information: what we collect, what we do with it, who sees it, and how to get a copy or have it deleted. Effective 1 January 2026.
Plain English, no legal maze
We collect the minimum needed to quote jobs, move freight and keep the books. That's contact details, job details and site analytics — nothing exotic, nothing sold to anyone, ever.
This policy covers the website, our email correspondence and the paperwork involved in quoting and delivering freight. It's written for the Privacy Act 1988 (Cth) and the Australian Privacy Principles; the GDPR side for overseas visitors lives on the legal page.
At a glance
- No selling or renting your data — to anyone
- Records kept 7 years for tax purposes
- Analytics are aggregated, not individual
- Deletion requests honoured within 30 days
What we collect
Name, company, email and phone when you ask for a quote or book a job. Pickup and delivery addresses for the freight itself. Invoice and ABN details for billing. Website usage data — pages viewed, time on site, rough location — collected anonymously through standard analytics.
Why we need it
Quotes and bookings can't happen without contact details — that's the obvious one. Job records go to drivers and coordinators so the freight gets where it's going. Invoices feed the accounting, which the ATO requires us to keep for seven years. Analytics tell us which pages people actually read so we write better ones.
Who sees it
Our own staff first — coordinators, dispatch, accounts. Then the people physically doing the work: carriers and drivers get the delivery contact they need, customs gets importer details where a clearance requires it, and our accountants see invoices. Everyone in that chain is contractually bound to handle the data properly.
Storage and security
Records live on Australian-hosted servers with access limited to people who need them. Paper manifests are scanned and shredded. We don't store payment card numbers at all — card payments go through the processor and never touch our systems.
Your rights
You can ask what we hold about you, have it corrected, or have it deleted where the law lets us (tax records have to stay seven years — that's the ATO, not us). Email the address below, say what you need, and it happens within 30 days. If something goes wrong, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.
Changes to this policy
When it changes, the date at the top moves and significant differences get flagged on the page. We won't email you a 40-line notice about a comma.
Talk to us about this
Anything about your data — access, correction, deletion, a complaint — goes to the same inbox. No separate privacy department, just the people who hold the records.
- Email: routeprimegroup@gmail.com — mark it "Privacy" so it skips the queue
- Phone: +61 2 9158 8734, Mon–Fri 8:00–18:00 AEST
- Post: Route Prime Group Pty Ltd, 12/400 George St, Sydney NSW 2000
George Street office
The inbox your request lands in
Paper trail, kept properlyPrivacy in practice
The three requests we actually get about data.
Our other policies
Plain English, same as this one.
Now back to
moving freight
Policies are important — but a pallet that needs to be in Melbourne by Friday is more interesting. Send us the details.